Common Questions about Vacation Rental Homes

What are the office hours?

 

                Peak Season (June 23-Sept 2)    Off-Season (All other dates)

Mon:                   9 am to 7  pm                                      10 am to 4 pm

Tue:                    9 am to 7 pm                                      10 am to 4 pm

Wed:                   9 am to 7 pm                                           Closed

Thu:                    9 am to 7 pm                                      10 am to 4 pm

Fri:                      9 am to 7 pm                                      10 am to 4 pm

Sat:                     9 am to 7 pm                                      10 am to 6 pm

Sun:                    9 am to 5 pm                                           Closed

 

Where is the office?

Our office is located at 48 W. Logan Canyon Rd in Garden City, UT.  Our office is one block west of Hwy 89 (one block west of the Shell which is the only stop sign on Hwy 89).  We are in the metal building on the south side next to Jakes Place.  There is a white directional sign at the parking lot entrance and multiple signs for Bear Lake Lodging on the front of the building.
 
What Should We Bring?
 
Bear Lake Lodging will provide: Linen (sheets, pillowcases, bath towels, hand towels, kitchen rags and kitchen towels) for the amount of people that the property sleeps in beds, this may be different than the maximum occupancy for the property. Each property has a full kitchen with basic cookware, dishes and utensils. We also provide small hand and bath soap and toilet paper for the bathrooms, and paper towels, dish soap and dishwasher detergent for the kitchen. We provide pool towels on a first come, first serve basis which can be obtained at the office.
 
Items you might want to bring: Bedding for people over the amount the property sleeps in beds. Shampoo and conditioner, hair dryer, beach towels, personal items, etc… and grocery items. Any specialty cookware pans or utensils. Some properties have a washer & dryer.  Adequate paper products (toilet paper, paper towels, etc.) are supplied to meet the cabin’s capacity, should additional supplies be needed they must be purchased by the renter.
 
Will My Cell Phone Work At The Properties?

Verizon has the best cell and data service in Bear Lake and at our properties. 
AT&T, T-Mobile and Sprint work but may loose signals from time to time and depending on where your staying.. 
 
Is there Internet At The Properties?

Select properties do have access, but may have fees associated with it. See property details, or call Bear Lake Lodging for details.There is free Wi-Fi with Internet at the main office.
 
Are There Any Grocery Stores In The Area?

Yes, the Mike's Market located at the KOA is a couple blocks south of Harbor Village. It is not a very big grocery store but they do have most of the basics. Call Mike's Market for off season hours.  
 
Can I Bring My Pet With Me?

No, pets are not allowed in or around any portion of our properties unless they are specifically designated as a Pet Room. (Units 108, 110, 212, and 213)  Per the contract that is signed at the time of the reservation, "Tenant agrees that this agreement and Tenant's right to occupy the premises may be immediately terminated by Manager... no monies will be refunded under any circumstance... and Manager  is authorized to charge Tenant's credit card a minimum of $500."
 
Can I Smoke Inside The Property?

No, Smoking is not allowed in or around any portion of the properties. Per the contract that is signed at the time of the reservation, "Tenant agrees that this agreement and Tenant's right to occupy the premises may be immediately terminated by Manager... no monies will be refunded under any circumstance... and Manager  is authorized to charge Tenant's credit card a minimum of $500."
 
What If I Need To Cancel Or Change My Reservation?

Changing of a reservation will depend upon availablity of a property and a tenant may be charged a processing fee of $25.00. 
If you need to cancel your reservation here is our cancellation policy: 
Condos will be charged a 10% processing fee for any cancelled reservation.  If Tenant cancels 14 days prior to stay no refunded will be given.
Cabins & Town homes  have up to 90 days prior to stay to cancel with only a 10% processing fee.  90-30 days prior to stay, Tenant will lose their rental deposit of 33% of booking.  After 30 days no refunds will be given if reservation is cancelled. 
 
What Time Is Check-In and Check-Out?
Memorial Day to Labor Day:

CHECK-IN IS AT 4:00 PM. If the property is ready before 4:00 PM we will be happy to check you in early. CHECK-OUT IS AT 10:00 AM. It is our mission to provide the cleanest properties possible. Please help our housekeeping staff stay on schedule by checking out on time and following the check out procedures.

Off Season:

CHECK-IN IS AT 2:00 PM. If the property is ready before 2:00 PM we will be happy to check you in early.CHECK-OUT IS AT 11:00 AM. It is our mission to provide the cleanest properties possible. Please help our housekeeping staff stay on schedule by checking out on time and following the check out procedures.
 
What If I Leave Something At The Property?
 
We will do our best to retrieve them. There is a minimum $25 charge for shipping and handling to mail lost items. Please make sure you get everything when you leave. We are not responsible for lost items.
 
Will We See Any Wildlife?
 
Most of the properties are located in the mountains, as a result you could possibly encounter wildlife (deer, elk, moose, squirrels, and bugs of various types, etc…). But most of all, when out on the lake, beware of the Bear Lake Monster.
 
Is There An Additional Cleaning Charge?

Most of our properties do have a minimal cleaning fee.
 
Do I Need 4 Wheel Drive To Get To The Property?

Some properties are located on gravel roads. In the summer all properties should be accessible by most vehicles, but we do caution guests against driving sports cars or other low sitting vehicles. During the winter months however most of the properties do require 4 wheel drive to get in and out of them.