Common Questions about Vacation Rental Homes
What are the office hours?
Peak Season (June 23-Sept 2) Off-Season (All other dates)
Mon: 9 am to 9 pm 10 am to 4 pm
Tue: 9 am to 9 pm 10 am to 4 pm
Wed: 9 am to 9 pm Closed
Thu: 9 am to 9 pm 10 am to 4 pm
Fri: 9 am to 9 pm 10 am to 4 pm
Sat: 9 am to 9 pm 10 am to 6 pm
Sun: 9 am to 5 pm Closed
Where is the office?
Please check-in at our office located at 48 W. Logan Canyon Rd in Garden City, UT. Our office is one block west of Hwy 89 (one block west of the Shell which is the only stop sign on Hwy 89). We are in the metal building on the south side next to Jakes Place. There is a white directional sign at the parking lot entrance and multiple signs for Bear Lake Lodging on the front of the building.
What Should We Bring?
Bear Lake Lodging will provide: Linen (sheets, pillowcases, bath towels, hand towels, kitchen rags and kitchen towels) for the amount of people that the property sleeps in beds, this may be different than the maximum occupancy for the property. Each property has a full kitchen with basic cookware, dishes and utensils. We also provide small hand soap and toilet paper for the bathrooms, and paper towels, dish soap and dishwasher detergent for the kitchen. We provide pool towels on a first come, first serve basis which can be obtained at the office.
Items you might want to bring: Bedding for people over the amount the property sleeps in beds. Body soap, shampoo and conditioner, hair dryer, beach towels, personal items, etc… and grocery items. Any specialty cookware pans or utensils. Some properties have a washer & dryer, you will need to bring your own laundry detergent. Adequate paper products (toilet paper, paper towels, etc.) are supplied to meet the cabin’s capacity, should additional supplies be needed they must be purchased by the renter.
Will My Cell Phone Work At The Properties?
AT&T works well at our properties along with T-Mobile and Sprint. Verizon has good cell and data service in Garden City.
Is there Internet At The Properties?
There is free Wi-Fi with Internet at the main office. Select properties do have access, but may have fees associated with it. See property details, or call Bear Lake Lodging for details.
Are There Any Grocery Stores In The Area?
Yes, the Lakeview Market located at the KOA is a couple blocks south of Harbor Village. It is not a very big grocery store but they do have most of the basics. Call Lakeview Market for off season hours.
Can I Bring My Pet With Me?
No, pets are not allowed in or around any portion of our properties unless they are specifically designated as a Pet Room (Units 110, 212, and 213) and you have paid the $25 pet deposit. Per the contract that is signed at the time of the reservation, "Tenant agrees that this agreement and Tenant's right to occupy the premises may be immediately terminated by Manager... no monies will be refunded under any circumstance... and Manager is authorized to charge Tenant's credit card a minimum of $500."
Can I Smoke Inside The Property?
No, Smoking is not allowed in or around any portion of the properties. Per the contract that is signed at the time of the reservation, "Tenant agrees that this agreement and Tenant's right to occupy the premises may be immediately terminated by Manager... no monies will be refunded under any circumstance... and Manager is authorized to charge Tenant's credit card a minimum of $500."
What If I Need To Cancel Or Change My Reservation?
If you cancel your reservation more than 30 days before the first day of occupancy, you forfeit the entire non-refundable reservation deposit, which is 33% of your total reservation cost (may be higher if you booked from a partner site). If you cancel your reservation 30 days or fewer before the first day of occupancy, you will forfeit your total reservation cost. We do offer travel insurance (see terms & conditions before purchase) which will protect you in case of an emergency and your plans change. If you need to change the dates of your reservation you will need to contact our office to make arrangements. There will be a $50 processing/handling fee for all changes to the dates of your reservations. Changing properties will require you to cancel your current reservation and make a new reservation in the property that you want. This will result in a loss of all non refundable monies paid, and require a deposit for the new property.
What Time Is Check-In and Check-Out?
Memorial Day to Labor Day:
CHECK-IN IS AT 4:00 PM. If the property is ready before 4:00 PM we will be happy to check you in early. CHECK-OUT IS AT 10:00 AM. It is our mission to provide the cleanest properties possible. Please help our housekeeping staff stay on schedule by checking out on time and following the check out procedures.
CHECK-IN IS AT 3:00 PM. If the property is ready before 3:00 PM we will be happy to check you in early.CHECK-OUT IS AT 11:00 AM. It is our mission to provide the cleanest properties possible. Please help our housekeeping staff stay on schedule by checking out on time and following the check out procedures.
What If I Leave Something At The Property?
We will do our best to retrieve them. There is a minimum $25 charge for shipping and handling to mail lost items. Please make sure you get everything when you leave. We are not responsible for lost items.
Will We See Any Wildlife?
Most of the properties are located in the mountains, as a result you could possibly encounter wildlife (deer, elk, moose, squirrels, and bugs of various types, etc…). But most of all, when out on the lake, beware of the Bear Lake Monster.
Is There An Additional Cleaning Charge?
Most of our properties do have a minimal cleaning fee.
Do I Need 4 Wheel Drive To Get To The Property?
Some properties are located on gravel roads. In the summer all properties should be accessible by most vehicles, but we do caution guests against driving sports cars or other low sitting vehicles. During the winter months however most of the properties do require 4 wheel drive to get in and out of them.
What is Bear Lake Lodging's Damage Protection Plan?
The damage protection plan optional on all reservations made with Bear Lake Lodging. For a small non-refundable amount ($25) this plan will provide each reservation with coverage up to $3,000 in incidental damage. This plan protects tenants and guests as well as the owners of the vacation rental property. (Contact Bear Lake Lodging for full details)
What is CSA's Travel Insurance and should I purchase it?
The Travel Insurance is optional coverage offered by CSA Travel (www.csatravelprotection.com) that will protect your non-refundable payments in case you have to cancel your reservation. We strongly encourage all guests read all terms and conditions prior to purchasing travel insurance.